easyalert - communication, alerts and monitoring
easymon is a flexible and configurable platform that offers assistance and suport solutions, as well as marketing communication and information dissemination.
Using the customization of workflow's and sending alerts (SMS, E-mail, RSS, Twitter e Instant Messenger), the system multiple usage scenarios as appropriate.
general features
- various types of alerts (SMS, e-mail, RSS, Twitter e Instant Messenger)
- scheduling alerts
- categories, workflow's, states and customizable fields
- control and management of stroke
- contacts organized into groups
- users with varyng levels of permissions
- geocoding and viewing contacts and alerts on the map
- view the calender alerts
- integration with other systems (Web services, database, xml, http)
some practical applications
- Marketing:
- programmed to send alerts (newsletters, informations, campaigns)
- organization into categories and groups
- content distribution
- SMS advertising based on location
- Management of anomalies:
- alert field tecnicians to correct the anomalies
- alert hierarchies
- monitor the situation changes
- monitor and manage time
- obtain reports and statistics of downtimes, resolution times, the most common problems
- Logistics:
- alert employees
- alert customers
- accompany deliveries
- alert hierarchies about problems
- monitor and management time
- Customer support:
- receive the requests (informations, suggestions, claims, orders)
- route requests
- accompany applications
- monitor and management time
- Management markings and supplies:
- alert employees
- alert customers
- manage delays
- confirm appointment
- programmed to send alerts
- clinics, workshops, shops...
