what is easyclaim?
management systems for suggestions and claims
The easyclaim is a CRM global solution, a multi-channel that improves the quality and efficiency of service. All contacts or interations achieved with customers are recorded and linked automatically. Contacts are made by traditional means such as telephone, letter or fax or by SMS or Internet (Web or e-mail).
With a 360 degree view of all information and historical customer, your company can easily make important decisions and optimize resources in order to keep customers happy and improve the quality of service.
All important information for your company, customers and employees are available in one place. Wherever you want. As you wish.
effective customer management
The claims no longer have a negative connotation to play a major role in managing existing client.
It is easier and cheaper for companies retain customers who already have than to gain new customers and only by establishing a closeness with them is possible to assess their satisfaction.
Recent studies indicate that the vast majority of customers do not communicate their dissatisfaction before looking for new suppliers. This situation could be reserved if customers have at your fingertips an affordable and effective way to communicate their views at the same time they feel a positive feedback.
why do not the customers reclaim?
- because no nobody would hear me
- because I've tried to claim and nothing happened
- because it takes more work than seeking to claim a new provider
- facility and speed of response
- creation of a database agile
- customize answer
- simple workflow